Terms of Service

1. Agreement to Terms

By accessing https://classicconcepts.in, placing an order or enquiry, using our shipment tracking links at track.ccapl.cc or track.ccapl.in, signing in through a Meta Login dialog, or messaging our official WhatsApp Business number, you agree to these Terms of Service with Classic Concepts Acrylic Private Limited.

2. Products, Quotations, and Custom Fabrication

• We manufacture cast acrylic podiums, lecterns, display stands, sign holders, trophies, furniture, and custom acrylic items at our ISO 9001:2015 facility in Secunderabad, India.
• Product photos and dimensions on our website are for clear reference. Minor tolerances in sheet thickness or hand-finished joints are normal in cast acrylic manufacturing.
• For custom sizes, UV printing, laser engraving, or logo work, production starts once you approve the final drawing or quote and complete the agreed advance payment. Custom-made items cannot be cancelled or returned once sheet cutting or printing has started.

3. Pricing, GST, and Payments

• Unless noted otherwise on a written quotation, prices are listed in Indian Rupees (INR), and applicable GST and packing or freight charges are shown clearly on your proforma or tax invoice.
• Payments may be made through our authorized UPI ID, NEFT/RTGS bank transfer, or approved card/payment links shared by our official sales team.

4. Dispatch, Shipping, and Order Tracking

• Dispatch timelines depend on order quantity and customization. Once handed over to the courier or transport partner, we share your tracking link (such as track.ccapl.cc/your-order-id) on WhatsApp or email so you can follow live delivery updates on the carrier page.
• Please inspect outer wooden crates or cartons at the time of delivery. If any transit damage occurs, share clear unboxing photos or video with our support team within 48 hours of delivery so we can coordinate quick support or claim assistance.

5. WhatsApp Business Messaging and Acceptable Use

• When you contact us on WhatsApp or submit your phone number on our enquiry or checkout forms, you authorize us to message you regarding your enquiry, quote, invoice, dispatch, and support.
• You can stop promotional WhatsApp messages at any time by replying STOP.
• You agree not to misuse our website, Meta integrations, or WhatsApp channel for spam, unlawful content, unauthorized scraping, or attempts to disrupt our servers.

6. Intellectual Property

All product designs, photographs, drawings, brand logos, text, and downloadable catalogs on classicconcepts.in belong to Classic Concepts Acrylic Private Limited and may not be copied or reused commercially without written permission. Customer logos shared with us for custom branding remain the property of the respective customer.

7. Limitation of Liability

To the maximum extent permitted by law, Classic Concepts Acrylic Private Limited shall not be liable for indirect or consequential business losses or courier delays outside our reasonable control. Our total liability in relation to any product order shall not exceed the invoice amount paid for the specific item concerned.

8. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India. Any disputes arising out of or connected to our website, orders, or services shall be subject to the exclusive jurisdiction of the competent courts in Secunderabad and Hyderabad, Telangana, India.