Privacy Policy

1. Who We Are and Scope of This Policy

This Privacy Policy explains how Classic Concepts Acrylic Private Limited ("Classic Concepts", "we", "us", or "our") handles personal and business contact information when you visit https://classicconcepts.in, place an enquiry or cart order, track a shipment through track.ccapl.cc or track.ccapl.in, sign in or connect through Meta Login dialogs, or message our official WhatsApp Business account and customer desk at whatsapp.ccapl.cc.

2. Information We Collect

We only collect information that you choose to share with us or that is needed to answer your enquiry and deliver your order:

• Contact Details: Your name, phone number, WhatsApp number, email address, company or institution name, city, shipping address, and GST number (when you ask for a GST tax invoice).
• Enquiry and Order Information: Products you ask about, custom sizes or logo files you send for podiums or acrylic items, cart items, quotations, payment references, courier waybill numbers, and delivery status.
• WhatsApp Business and Meta Platform Data: When you message our WhatsApp Business number or use a Meta Login or business dialog connected to our app, we receive your WhatsApp phone number, display name, message text, attachments you send us, and message delivery or read status through the official Meta WhatsApp Business Cloud API.
• Basic Website Technical Data: Standard browser type, pages viewed, and session cookies needed to keep your shopping cart working and protect our site from spam.

3. How We Use Your Information

• To reply to your product questions, share catalogs, and prepare price quotes for acrylic podiums, displays, trophies, furniture, and custom jobs.
• To manufacture, pack, dispatch, and track your orders, and to issue valid GST tax invoices and payment receipts.
• To send helpful order updates on WhatsApp or email, such as order confirmation, dispatch details, and clickable courier tracking links.
• To send product updates or announcements on WhatsApp only where you have opted in, with a simple way to stop messages at any time by replying STOP.
• To maintain safety, prevent fraud, and meet legal and tax record rules under Indian law.

4. Meta Login Dialog and WhatsApp Cloud API Disclosures

Our customer support and messaging tools connect to official Meta Platforms, Inc. APIs (including WhatsApp Business Cloud API and Facebook Login for Business where applicable):

• We never sell, rent, or trade your WhatsApp number, Meta profile details, or chat messages to any third party or data broker.
• Information received from Meta APIs is used strictly to operate our own customer support, order updates, and authorized business messaging for Classic Concepts Acrylic Private Limited.
• If our automated assistant helps answer basic product or catalog questions on our website or WhatsApp, it only reads your message to give you a helpful answer and hand over to our human sales team when needed. We do not use your personal data to train public AI models.
• You can opt out of promotional WhatsApp messages at any time by replying STOP in WhatsApp.

5. How We Share Information

We share limited information only with trusted partners required to complete your request:

• Shipping and Transport Partners: Courier and freight companies (such as Delhivery, Blue Dart, Safexpress, DTDC, TCI Express, VRL, and local transport) receive your delivery name, address, and phone number to deliver your order.
• Messaging and Cloud Providers: Meta Platforms, Inc. delivers WhatsApp messages sent to or from our official WhatsApp Business number, and secure cloud hosting providers store our application data.
• Banks and Legal Authorities: Payment banks process UPI or bank transfers, and government or tax authorities receive statutory GST filings when required by Indian law.

6. Data Storage, Security, and Retention

We protect your records using HTTPS encryption in transit, role-based staff logins, and regular encrypted backups. We keep enquiry and support history only as long as needed to serve you and honor product warranties. Tax invoices and accounting entries are retained for the period required under Indian GST and Companies Act rules.

7. Your Rights and How to Delete Your Data

In line with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and Meta Platform rules, you have the right to ask for a copy of your personal data, correct inaccurate details, withdraw marketing consent, or request deletion of your personal data.

To submit a data deletion request at any time, visit our User Data Deletion Request page or email us directly at sales@classicconcepts.in.